Shipping policy
Shipping and Delivery Policy
This policy applies to you as a consumer shopping in our online store. Resellers and other business customers are instead subject to Klinta's Terms and Conditions for Resellers.
1. Delivery areas
We deliver to Sweden, the rest of the EU and the EEA (Norway, Iceland and Liechtenstein).
2. Delivery times
We normally process your order within 1–3 working days. After that, the following estimated transit times apply:
| Delivery to | Transit time after dispatch |
|---|---|
| Sweden | 2–5 working days |
| Rest of the EU and EEA | 5–10 working days |
During peak season and campaign periods, delivery may take slightly longer. Unless otherwise agreed, we always deliver no later than 30 days after your order.
3. Shipping costs
| Delivery to | Shipping cost |
|---|---|
| Sweden | Free shipping on orders over SEK 500. Under SEK 500 as shown at checkout |
| Rest of the EU and EEA | As shown at checkout |
The shipping cost is calculated based on your delivery address and chosen shipping option, and is always shown at checkout before you complete your purchase. All prices include VAT.
4. Customs and fees
No customs fees apply to deliveries within the EU. For deliveries to Norway, Iceland and Liechtenstein, customs duties, import VAT and fees may apply unless otherwise stated at checkout. These are charged by the carrier or the authorities in the destination country.
5. Tracking
Once your order has been dispatched, you will receive an email with tracking information so that you can follow your delivery.
6. Delivery address and uncollected parcels
Please check that your delivery address is correct before completing your purchase. If you notice an error, contact us as soon as possible and we will try to change the address before your order is dispatched.
If you do not collect your parcel, we are entitled to charge our actual costs for shipping and return shipping, plus an administration fee of SEK 150. This does not apply if you have exercised your right of withdrawal.
7. Delays
If your delivery is delayed, we will notify you. If your parcel has not arrived within the stated time, contact us at info@klintaco.se and we will help you track it.
You have the right to cancel your purchase if the delay is of material importance to you, or if we fail to deliver within a reasonable additional period you have given us. You will then receive a full refund of the amount you have paid.
8. Damaged or lost parcels
We are responsible for the goods until you have received them. If a parcel is lost or damaged in transit, we will replace the item or give you a full refund.
If the parcel is visibly damaged when you receive it, please report it to the carrier on delivery and contact us at info@klintaco.se with your order number and photos.
9. Questions
Contact us at info@klintaco.se or via the contact form on our website. More information can be found in our Terms and Conditions and our Return and Refund Policy.
Klinta & Co AB
Pumpvägen 4, 243 41 Höör, Sweden
info@klintaco.se · +46 413 334 39