Terms and Conditions for Consumers – Klinta & Co AB

These terms and conditions apply when you, as a consumer, shop in Klinta’s online store. The terms and conditions in effect at the time of your purchase govern your purchase.

1. About us and scope

1.1 The online store is operated by Klinta & Co AB, company registration number 556881-8115, Pumpvägen 4, 243 41 Höör, Sweden (“Klinta”, “we”). Contact details can be found in section 13.

1.2 These terms apply to purchases made by consumers resident in Sweden, the rest of the EU and the EEA. Companies purchasing for resale are not covered by these terms. They are instead subject to Klinta’s Terms and Conditions for Resellers, which follow directly after these terms in the same document.

1.3 To make a purchase, you must be at least 18 years old or have the consent of a parent or guardian.

1.4 These terms do not limit the rights you have under mandatory consumer protection legislation.

1.5 If you create a customer account, you are responsible for keeping your login details confidential and for all activity on the account. The account is personal and may not be transferred.

1.6 The online store may only be used for lawful purposes. You may not interfere with the functioning of the online store, circumvent security features or systematically extract content using automated tools. We may close an account that is used in breach of these terms.

2. Orders and conclusion of contract

2.1 Once you have placed your order, you will receive an order confirmation by email. Please check that the details are correct and contact us immediately if anything is wrong.

2.2 The contract is concluded when the order confirmation has been sent. We reserve the right to cancel an order in the event of obvious pricing errors, if the item is out of stock, or in case of suspected fraud. You will then receive a full refund.

2.3 Products marked “limited edition” are produced in limited quantities and are not restocked once sold out.

2.4 We may limit the number of units of a product per customer or order. Purchases in the online store may not be made for commercial resale.

3. Prices and payment

3.1 All prices include VAT. The shipping cost is shown at checkout before you complete your purchase.

3.2 Payment is made via Shopify Payments using the payment methods shown at checkout, for example card, Klarna and PayPal. When paying via Klarna or PayPal, the respective provider’s terms also apply.

3.3 When paying by card, the amount is reserved when you place your order and charged when the order is processed.

4. Delivery and shipping

4.1 We deliver to Sweden, the rest of the EU and the EEA.

Delivery to	Shipping cost
Sweden	Free shipping on orders over SEK 500. Under SEK 500 as shown at checkout
Rest of the EU and EEA	As shown at checkout

4.2 Orders are normally processed within 1–3 working days. The delivery time thereafter depends on the destination country and shipping option and is shown at checkout. Unless otherwise agreed, we deliver no later than 30 days after your order.

4.3 If your delivery is delayed, we will notify you. You have the right to cancel the purchase if the delay is of material importance to you, or if we fail to deliver within a reasonable additional period you have given us.

4.4 The risk for the goods passes to you when you have received them. If the parcel is visibly damaged, please report it to the carrier on delivery and contact us.

4.5 For deliveries to Norway, Iceland and Liechtenstein, customs duties, import VAT and fees may apply unless otherwise stated at checkout. These are charged by the carrier or the authorities in the destination country.

4.6 If you do not collect your parcel, we are entitled to charge our actual costs for shipping and return shipping, plus an administration fee of SEK 150. This does not apply if you have exercised your right of withdrawal.

5. Right of withdrawal

5.1 You have the right to withdraw from your purchase within 14 days of the day on which you, or a person designated by you, received the goods. If you order several items that are delivered separately, the period runs from the day you received the last item.

5.2 You exercise your right of withdrawal by using the withdrawal function on our website, by sending a message to info@klintaco.se or by using the standard withdrawal form in the annex. It is sufficient that you notify us before the withdrawal period has expired.

5.3 The goods must be sent back to us no later than 14 days after you notified us of your withdrawal. You bear the cost of return shipping and are responsible for the goods until we have received them. Please pack them carefully.

5.4 We will refund the amount you paid for the goods, including the original standard shipping cost, no later than 14 days after receiving your notification. We may withhold the refund until we have received the goods back or you have shown that they have been sent. The refund is made using the same payment method you used for the purchase.

5.5 Reduction in value. You may examine the goods in the same way as you would in a physical store. If you handle the goods beyond what is necessary to establish their nature, characteristics and functioning, you are liable for any resulting reduction in value. This applies, for example, if a scented candle has been lit, a reed diffuser or room spray has been used, or a product has otherwise been used. The reduction in value may equal the full price of the goods, which means that no refund is made for a used item.

5.6 Hygiene exception. The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if the seal has been broken after delivery. At Klinta, this applies to body butter, bar soap and fragrance oils.

5.7 Gift sets. Products sold as a set can only be withdrawn as a whole.

6. Complaints

6.1 You have the right to make a complaint about defects in the goods for three years from the day you received them. A defect that becomes apparent within two years is presumed to have existed at the time of delivery, unless we can show otherwise.

6.2 Contact us at info@klintaco.se within a reasonable time after discovering the defect. A complaint made within two months is always considered timely. Please include your order number and photos.

6.3 If your complaint is justified, we pay the return shipping. We will remedy the defect or deliver a replacement. If that is not possible, you are entitled to a price reduction or to cancel the purchase.

6.4 Normal wear and damage resulting from the goods not being used in accordance with the instructions, for example if the wick has not been trimmed or the candle has been burned for too long at a time, do not constitute defects. Handmade and hand-glazed products may vary slightly in colour and shape. Such variations are part of the product’s character and do not constitute defects.

6.5 We strive to reproduce the colours and appearance of our products accurately. However, how they appear may vary depending on your screen and its settings.

7. Discount codes and campaigns

7.1 Only one discount code can be used per order. Discount codes cannot be combined with other offers or exchanged for cash.

7.2 Campaigns may have their own terms. These are stated in the campaign and take precedence over these terms in the event of a conflict.

8. Intellectual property and reviews

All content in the online store, such as trademarks, logos, texts and images, belongs to Klinta or its affiliated companies. The content may not be used commercially without our written consent.

If you leave a review or other feedback, we may publish it and use it in our marketing without compensation. Reviews must be truthful and must not be offensive or unlawful. We may remove reviews that do not comply with this.

9. Personal data

We process your personal data to handle your order, delivery and payment and, if you have given consent, to send newsletters. More information can be found in our Privacy Policy, which is available on our website.

The online store runs on Shopify’s platform. Data you provide is also processed by Shopify and our payment service providers, in some cases outside the EU/EEA, in accordance with our Privacy Policy.

10. Force majeure

We are not liable for delays or obstacles caused by circumstances beyond our control, such as war, government decisions, strikes, fire, natural disasters, pandemics or major disruptions at carriers. Your right to cancel the purchase and receive a refund is not affected.

11. Complaints and disputes

11.1 If you have any comments or complaints, please contact us first at info@klintaco.se. We normally respond within 2 working days.

11.2 If we cannot reach an agreement, you can refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se. We follow ARN’s recommendations. If you live in another EU or EEA country, you can also get help from the European Consumer Centre in your country.

11.3 These terms are governed by Swedish law. If you live in another country, you retain the protection afforded to you by the mandatory consumer protection rules of your country of residence.

12. Changes to these terms

We may update these terms. Your purchase is governed by the terms published at the time you placed your order.

If any provision of these terms is found to be invalid, this does not affect the validity of the remaining provisions.

13. Contact

Klinta & Co AB
Pumpvägen 4, 243 41 Höör, Sweden
info@klintaco.se · +46 413 334 39
Company registration number 556881-8115 · VAT SE556881811501

Annex: Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Klinta & Co AB, Pumpvägen 4, 243 41 Höör, Sweden, info@klintaco.se

I hereby give notice that I withdraw from my contract of sale of the following goods:

•          Ordered on / received on:

•          Order number:

•          Goods withdrawn:

•          Name of consumer:

•          Address of consumer:

•          Signature of consumer (only if this form is submitted on paper):

•          Date:

 

Terms and Conditions for Resellers – Klinta & Co AB

These terms and conditions apply to orders placed on or after 1 June 2026.

1. Scope

1.1 These general terms and conditions (the “Terms”) apply to all sales of products by Klinta & Co AB, company registration number 556881-8115 (“Klinta”), to businesses approved as resellers (the “Reseller”).

1.2 The Terms apply only between businesses. The Swedish Consumer Sales Act and other consumer protection rules do not apply to the relationship between Klinta and the Reseller.

1.3 If the parties have entered into a separate written reseller agreement, that agreement takes precedence over the Terms to the extent that they conflict. The Reseller’s own purchasing terms do not apply, even if attached to an order, unless Klinta has approved them in writing.

1.4 Matters not governed by the Terms are subject to the Swedish Sale of Goods Act (köplagen, 1990:931), where applicable.

1.5 The Terms apply to orders placed on or after 1 June 2026.

1.6 These Terms have been translated from Swedish. In the event of any discrepancy between the language versions, the Swedish version shall prevail.

2. Reseller account

2.1 Applications for a reseller account are made via Klinta’s website. Klinta reviews each application and has the right to reject it without stating reasons.

2.2 The Reseller shall provide correct information about its company name, company registration number, VAT number, delivery and billing address and contact person. Changes shall be notified without delay.

2.3 The Reseller is responsible for ensuring that only authorised persons have access to the account. Orders placed via the account are binding on the Reseller.

3. Orders and conclusion of contract

3.1 An order constitutes a binding offer from the Reseller. A contract is concluded when Klinta has sent an order confirmation by email.

3.2 Orders shall meet the minimum order quantities and pack multiples stated per product in the Reseller’s price list. In addition, the following minimum order values apply, excluding VAT and shipping:

Order	SEK	EUR
First order	SEK 10,000	EUR 1,000
Subsequent orders	SEK 3,000	EUR 300

3.3 Klinta has the right to decline or limit an order, for example in the event of limited availability, suspected incorrect information or unpaid overdue invoices.

3.4 Products marked “limited edition” are produced in limited quantities and are not restocked. Such products are delivered subject to availability.

3.5 A confirmed order may only be changed or cancelled with Klinta’s written approval.

4. Prices

4.1 Prices are stated in SEK or EUR according to the price list assigned to the Reseller. All prices are exclusive of VAT, shipping and any fees.

4.2 The applicable price is the one shown in the price list at the time of the order. Klinta has the right to change the price list with 30 days’ written notice. Orders already confirmed are not affected.

4.3 Recommended retail prices are for guidance only. The Reseller determines its own selling prices.

4.4 For deliveries to a Reseller in another EU country with a valid VAT number, invoices are issued without Swedish VAT under the reverse charge rules. The Reseller is responsible for ensuring that its VAT number is correct and valid in VIES.

5. Payment

5.1 Payment terms are 30 days net from the invoice date, subject to a customary credit check. If the credit check is not approved, or if previous invoices remain unpaid, Klinta has the right to require payment in advance.

5.2 In the event of late payment, default interest is charged in accordance with the Swedish Interest Act (räntelagen, 1975:635), currently the reference rate plus eight percentage points. Klinta is also entitled to compensation for recovery costs under the Swedish Act on Compensation for Debt Recovery Costs (2013:77) and to a statutory reminder fee.

5.3 In the event of non-payment, Klinta has the right to withhold ongoing and future deliveries until overdue amounts have been paid.

6. Delivery and shipping

6.1 Delivery is made DAP the Reseller’s delivery address in accordance with Incoterms® 2020, unless otherwise agreed.

6.2 Shipping is charged as set out below. No free shipping threshold applies unless otherwise specifically agreed in writing with the Reseller. Shipments requiring a pallet or special handling are quoted separately.

Delivery to	Shipping charge
Sweden	5% of the order’s goods value excl. VAT
Rest of the EU	7% of the order’s goods value excl. VAT, minimum EUR 30

6.3 Deliveries outside the EU are made only by special agreement. Customs duties, import VAT and other charges in the destination country are paid by the Reseller.

6.4 Stated delivery times are estimates. Late delivery does not entitle the Reseller to a price reduction, damages or termination of the purchase. If delivery has not taken place within 60 days of the confirmed delivery date, the Reseller may cancel the undelivered parts of the order in writing. In the absence of such written cancellation, the purchase remains in force.

6.5 Klinta has the right to make partial deliveries. Each partial delivery is invoiced separately.

7. Retention of title

7.1 Title to delivered products passes to the Reseller only when full payment has been made.

7.2 The Reseller may resell the products in the ordinary course of its business before payment has been made.

8. Inspection and complaints

8.1 The Reseller shall inspect the delivery as soon as possible, and no later than 5 working days after receipt.

8.2 Visible transport damage shall be noted on the consignment note on receipt and reported to Klinta with photos within 2 working days.

8.3 Incorrect or incomplete deliveries and visible defects shall be notified in writing within 8 days of receipt. Hidden defects shall be notified within a reasonable time after discovery, and no later than 12 months after delivery.

8.4 In the event of a justified complaint, Klinta has the right to choose between remedying the defect, delivering replacement products or crediting the defective product. The Reseller is not entitled to any other compensation on account of the defect.

8.5 Non-defective products are not accepted for return.

9. Product safety and labelling

9.1 Klinta is responsible for ensuring that the products, on delivery, comply with applicable product safety and labelling requirements in Sweden, including the CLP Regulation.

9.2 The Reseller may not repackage the products, remove or alter labelling, warning texts or safety information, or split packaging in a way that separates the labelling from the product.

9.3 The Reseller shall store the products in a dry, cool place, protected from direct sunlight.

9.4 When selling outside Sweden, the Reseller is responsible for ensuring that the labelling meets the language and content requirements applicable in the country of sale. Klinta provides labelling text on request.

10. Trademarks and marketing

10.1 The trademarks Klinta and Klinta & Co and associated logos, product images and product texts belong to Klinta or its affiliated companies.

10.2 During the term of the relationship, the Reseller has a non-exclusive, non-transferable right to use Klinta’s trademarks, product images and product texts for the purpose of marketing and selling Klinta’s products. The material may not be altered in a way that damages the brand.

10.3 The Reseller may not register trademarks, domain names, social media usernames or the like that contain or resemble Klinta’s trademarks.

10.4 The right under 10.2 ends when the reseller relationship ends. Thereafter, the Reseller may use the material only to sell off products already purchased.

11. Limitation of liability

11.1 Klinta is not liable for indirect or consequential loss, such as loss of profit, loss of turnover or damage to the Reseller’s relationships with third parties.

11.2 Klinta’s total liability in connection with an order is limited to the invoiced value of the order on which the liability is based.

11.3 The limitations of liability do not apply in the event of intent or gross negligence, or to the extent that liability follows from mandatory law, such as the Swedish Product Liability Act (produktansvarslagen, 1992:18).

12. Force majeure

A party is released from liability for failure to perform an obligation if the failure is due to a circumstance beyond the party’s control. Examples of such circumstances include war, government decisions, strikes, fire, flooding, pandemics, major disruptions to transport or energy supply, and faults or delays at subcontractors caused by such a circumstance. If performance is prevented for more than 60 days, either party has the right to terminate the affected order in writing without liability for compensation.

13. Personal data

Klinta processes personal data about the Reseller’s contact persons in order to manage the customer relationship, orders and invoicing, in accordance with Klinta’s Privacy Policy, which is available on Klinta’s website.

14. Termination of the reseller relationship

14.1 Klinta may terminate the reseller relationship and close the Reseller’s account with immediate effect, without stating reasons. The Reseller may terminate the relationship at any time.

14.2 When the relationship ends, Klinta has the right to cancel confirmed but undelivered orders. Overdue invoices, and invoices for delivered but unpaid products, shall be paid in accordance with the Terms.

15. Changes to the Terms

15.1 Klinta may change the Terms by notifying the Reseller in writing at least 30 days before the change takes effect.

15.2 Changes apply to orders placed after the effective date.

16. Assignment

The Reseller may not assign its rights or obligations under the Terms without Klinta’s written consent.

17. Governing law and disputes

17.1 The Terms and all agreements entered into under them are governed by Swedish law.

17.2 Disputes shall be settled by the general courts, with the Lund District Court (Lunds tingsrätt) as the court of first instance.

18. Contact

Klinta & Co AB
Pumpvägen 4, 243 41 Höör, Sweden
info@klintaco.se · +46 413 334 39
Company registration number 556881-8115 · VAT SE556881811501