Return and Refund Policy

This policy applies to you as a consumer shopping in our online store. Resellers and other business customers are instead subject to Klinta's Terms and Conditions for Resellers, under which non-defective products are not accepted for return.

We want you to be happy with your purchase. You can therefore return items in two ways:

• 30-day returns, which we offer voluntarily and which give you more time than the law requires.
• 14-day right of withdrawal, which you always have by law when buying at a distance.

If you return an item within 14 days, the right of withdrawal always applies, even if the conditions for 30-day returns are not met.

1. 30-day returns
You have 30 days to return an item, counted from the day you received it. For 30-day returns, the item must:

• be unused and in the same condition as when you received it,
• be returned in its original packaging with all labels intact, and
• be returned together with your order number or order confirmation.

30-day returns do not apply to sale items, gift cards or sealed hygiene products (body butter, bar soap and fragrance oils) where the seal has been broken.

For 30-day returns, we refund the price of the item. The original shipping cost is not refunded.

2. 14-day right of withdrawal
You have the right to withdraw from your purchase within 14 days of the day you received the item, without giving any reason. The right of withdrawal applies to all customers, in Sweden and the rest of the EU/EEA, including sale items.

• You may examine the item in the same way as you would in a physical store. If the item has been handled beyond that, for example if a scented candle has been lit or a reed diffuser or room spray has been used, you are liable for the reduction in value. This may equal the full price of the item, which means that no refund is made for a used item.
• The right of withdrawal does not apply to sealed hygiene products (body butter, bar soap and fragrance oils) if the seal has been broken after delivery.
• Products sold as a set can only be withdrawn as a whole.
• When you exercise your right of withdrawal, we refund the price of the item and the original standard shipping cost.

You can withdraw from your purchase using the withdrawal function on our website, by emailing info@klintaco.se or by using the standard withdrawal form in our Terms and Conditions. The item must be sent back no later than 14 days after you notified us.

3. How to return an item

1. Contact us at info@klintaco.se, or use the withdrawal function on the website, and state your order number and which items you wish to return.
2. You will receive instructions from us on how and where to send the parcel.
3. Pack the item carefully so that it is not damaged during transport.
4. Send the return to: Klinta & Co AB, Pumpvägen 4, 243 41 Höör, Sweden.

You pay the return shipping cost and are responsible for the item until we have received it. Always contact us before sending a return, so that we can receive and process it quickly.

4. Refunds
We will notify you once we have received and inspected your return. The refund is made to the same payment method you used for the purchase, normally within 10 working days. When you exercise your right of withdrawal, we always refund you no later than 14 days after you notified us of your withdrawal, but we may withhold the refund until we have received the item back or you have shown that it has been sent.

If you paid with Klarna, your invoice or payment plan will be adjusted. Please note that it may take a few days for your bank or card issuer to process the refund. If more than 15 working days have passed since we confirmed your return, please contact us at info@klintaco.se.

5. Exchanges
If you wish to exchange an item, return it as described above and place a new order for the item you want. This is the quickest way.

6. Defects, damage and complaints
Please check your order when you receive it. If an item is damaged or defective, or if you have received the wrong item, contact us at info@klintaco.se as soon as possible. Please include your order number and photos. If the parcel is visibly damaged on delivery, please also report it to the carrier.

You have the right to make a complaint about defects for three years from the day you received the item. If your complaint is justified, we pay the return shipping. Read more in section 6 of our Terms and Conditions.

Complaints are not affected by the conditions for 30-day returns or the right of withdrawal.

7. Contact
If you have any questions about returns or refunds, you are always welcome to contact us.

Klinta & Co AB
Pumpvägen 4, 243 41 Höör, Sweden
info@klintaco.se · +46 413 334 39